Developing and refining our quality
It is second nature to us that our affiliated hotels maintain consistently high standards, and it is a precondition for our cooperation. A Countryside guest has the right to expect a stay that exceeds expectations. To be sure that the hotels meet our guests’ expectations, we have developed a quality assurance programme.
Countryside Hotels was founded in 1983 and serves as a quality stamp for hotels associated with us. To maintain high standards, we have developed our own quality assurance programme in three easy steps.
1: We have clear entry criteria and quality and service requirements at the time of affiliation.
2: The hotel must have a minimum 4.0 (of max. 5.0) average in the guest questionnaire that we send to all guests after their stay, and which is published on the website.
3: If a hotel falls below an average rating of 4.0, the issue is addressed at the next board meeting where the board takes corrective action, with ending our affiliation with the hotel as a last resort.
Membership in Visita (formerly SHR), the Swedish hospitality industry and employer’s organization, is a prerequisite for affiliation (however, we do not have any reqiurements concerning the star rating of the hotels). When we consider new hotels for affiliation, we place great emphasis on the hotel facilities and food, but also have a special focus on personal service and the overall impression.
Partnership with White Guide
We have had a partnership since 2008 with a restaurant guide called White Guide, which we believe is the “restaurant guide” that best assesses the level of Sweden’s restaurants today. We have therefore decided to publish/link to their reviews so we can give you as fair an overview as possible. Not all of our restaurants are mentioned, but we aren’t afraid to lay claim to being the hotel organization in Sweden that has the most restaurants mentioned in White Guide. Obviously, this does not mean that our hotels without restaurants rated in the guide do not offer top quality food and service.
Let us know what you think of our hotels
We are well aware that the best people to rate an experience at our hotels are our guests. Therefore, we will send a digital questionnaire to all guests who book through us online. The responses collected are found on each hotel’s page. We would be very grateful if you reply to the email you receive after your stay to praise the hotel or alert us to any potential improvements. Your feedback is also sent to the hotel in question so that it can take action if relevant.
Please note that any guest complaints or claims for compensation must be made directly to the affected location and Countryside Hotels does not compensate or reimburse stays at individual hotels.