Frequently asked questions and answers

It is only a guarantee for the hotels and no money is deducted.

You pay when you check out of the hotel.

Cancellation must be done via email to info@countrysidehotels.se. If cancellation takes place later than according to the cancellation rules, the booked hotel will be contacted directly. Cancellation policies are stated at the time of booking and on the booking confirmation.

You pay when you check out of the hotel.

When you want to shop for your gift card, this must be done at countrysidehotels.se. You book what you want on our website, guarantee with a credit card and take the gift card with you as full or partial payment. When you have made your booking, you will receive a confirmation via email.

When booking with a gift card that has 6 digits and starts with the number 0 = Guarantee with credit card number and bring the gift card to the hotel as full/partial payment. Do not enter any code.

When booking with a gift card that has 12 characters = Enter your gift card code on the payment page. If the amount on the gift card is not enough, you also fill in the credit card number as a guarantee for the remaining amount. The rest is paid on the spot to the hotel.

Our gift cards are valid for two years from the date of printing.

No, that does not work. To use our gift cards, the booking must be made on our website, countrysidehotels.se.

Yes, it’s fine. The most important thing is that the booking is made and paid for while the gift card is still valid. The actual stay can then take place at a later date, provided that the booking system allows bookings on the selected dates.

You can become a member when you complete a booking. In step 3/3 you register and follow the instructions.

You will see your earned nights 5 days after the end of your stay.

If you have questions, email info@countrysidehotels.se

Dogs are welcome in most of our hotels but not in all rooms. When you make your reservation, state in the message box that you wish to bring your dog with you. If there is a problem or if the hotel charges a fee, they will contact you.

When making your reservation, please indicate in the message box that you would like a disabled room. If there is a problem, the hotel will contact you.

Our hotels themselves determine the age limit for spa use, which means that the rules may vary between hotels. The age limit may also differ depending on the time of day and during school holidays. We therefore recommend that you check the rules at the relevant hotel before your visit.